No Refunds, Returns, or Cancellations: Due to the custom and unique nature of the pieces sold by LAK Gallery, we are unable to process returns, refunds, or cancellations once an order has been placed. Each piece is crafted to order with meticulous attention to detail, making all sales final. Repair Policy for Damaged or Defective Items: If you receive an item that is damaged or faulty, we will take full responsibility for rectifying the issue. We will repair the item and return it to you at no additional cost. All costs related to the repair and return shipping will be fully covered by LAK Gallery. Procedure for Handling Damaged or Defective Items: Notification: If you discover any issues with your item, such as damage or defects, you must notify us within 30 days of receipt by emailing us at info@lakgallery.com. Inspection: Upon receiving your notification, LAK Gallery will inspect the damaged or faulty item to assess the issue. Repair and Return: If the item is found to be defective, we will repair the piece and ship it back to you. This process will follow the regular manufacturing time necessary to repair or, if needed, create the piece again. Return of Non-Defective Items: If no fault is found with the returned item, you will be informed, and the product will be re-delivered to you at your expense. Items that have been installed, altered, or damaged in any way by the customer will not be accepted for repair or return. Legal Obligation to Care for Items: While the item is in your possession, you have a legal obligation to take reasonable care of it. If the item is not returned in the same condition as it was received, we may refuse to repair it. Final Notes: Prior Consent for Changes: Any changes to orders, including cancellations, require prior written consent from the manufacturer. Without this consent, no changes will be accepted. Shipping Costs for Errors or Defects: If the item is returned due to an error on our part or because it is defective, we will cover all shipping expenses, including the initial delivery and the return shipping costs. Please don't hesitate to contact our customer service team with any questions or concerns. We are committed to ensuring that you are fully satisfied with your purchase.